oribet Privacy Policy

1. Introduction

oribet ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of Indonesian players who use our online betting and gaming services through the oribet platform at https://oribet.cam.

We understand that when you entrust us with your personal and financial information, you expect the highest standards of data protection. This Privacy Policy is designed to help you understand what information we collect, why we collect it, how it is used, and the choices you have regarding your personal data.

By creating an account, accessing, or using oribet services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease using oribet services.

This Privacy Policy applies to all personal information collected through our website, mobile-optimized platform, customer support channels (email, live chat, WhatsApp), and any other touchpoints where you interact with oribet. It should be read in conjunction with our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

oribet collects various types of information to provide, maintain, and improve our services. The information we collect falls into three main categories:

2.1 Information You Provide Directly

When you register for an oribet account or use our services, you voluntarily provide us with personal information including:

• Account Registration Information: Full legal name, date of birth, gender, residential address in Indonesia (street address, city, province, postal code), email address, mobile phone number, username, and password.
• Identity Verification Documents (KYC): Government-issued photo identification (Indonesian KTP, passport, driver's license), proof of address documents (utility bills, bank statements, government correspondence), and proof of payment method ownership (bank statements or screenshots showing account holder name and account number).
• Financial Information: Bank account details for deposits and withdrawals (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers), transaction history, deposit and withdrawal records, and payment method verification documents.
• Communications Data: Content of messages you send to our customer support team via email, live chat, WhatsApp, or in-app messaging, including any attachments, screenshots, or additional information you provide to resolve support inquiries.
• Voluntary Preference Information: Language preferences, communication preferences (email, SMS, push notifications), favorite games or betting markets, and responsible gaming settings (deposit limits, self-exclusion requests, reality check intervals).

2.2 Information Collected Automatically

When you access and use oribet services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system and version (Windows, macOS, iOS, Android), browser type and version, screen resolution, device identifiers (IP address, device ID), and mobile carrier information.
• Usage Data: Pages visited, features used, time spent on each page, click patterns, games played, bets placed, bet amounts, bet outcomes, login and logout times, session duration, and navigation paths through the website.
• Location Data: IP address-based approximate geographic location (city/region level, not precise GPS coordinates), time zone, and language settings inferred from device and browser configuration.
• Transaction Logs: Complete history of all financial transactions including deposits, withdrawals, bets, wins, losses, bonus credits, and bonus forfeitures, with timestamps and transaction reference numbers.

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Information from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) confirming successful deposit or withdrawal transactions, including transaction timestamps and reference numbers.
• Identity Verification Services: Information from third-party KYC verification providers that confirm the authenticity of your identity documents and check your details against international fraud databases and sanctions lists.
• Fraud Prevention Services: Data from specialized fraud detection and prevention services that help us identify duplicate accounts, suspicious betting patterns, and potential fraudulent activity.

3. How We Use Your Information

oribet uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and securing your oribet account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets, play casino games, and use all platform features
• Managing your account settings, preferences, and responsible gaming controls
• Providing customer support and responding to your inquiries

3.2 Verification and Compliance

• Verifying your identity, age (21+ requirement), and address through KYC procedures
• Complying with international anti-money laundering (AML) regulations
• Preventing fraud, identity theft, and unauthorized access to accounts
• Detecting and preventing duplicate accounts, bonus abuse, and terms violations
• Cooperating with law enforcement investigations and legal proceedings when required

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality and user experience
• Identifying and fixing technical issues, bugs, and performance problems
• Personalizing content, game recommendations, and promotional offers based on your preferences and play history
• Conducting market research and understanding Indonesian player preferences
• Testing new features, games, and services before full release

3.4 Communications and Marketing

• Sending transactional emails (account verification, password resets, deposit confirmations, withdrawal notifications)
• Delivering service updates, system maintenance notifications, and important policy changes
• Sending promotional offers, bonus announcements, and special events (only if you have opted in to marketing communications)
• Communicating responsible gaming messages, deposit limit reminders, and self-exclusion confirmations

3.5 Security and Risk Management

• Monitoring for suspicious activity, unusual betting patterns, and potential security threats
• Protecting against hacking attempts, DDoS attacks, and other cyber threats
• Maintaining audit logs for security investigations and dispute resolution
• Enforcing our Terms and Conditions and taking action against rule violations

4. Data Sharing and Disclosure

oribet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) process your deposit and withdrawal transactions. They receive your name, account number, and transaction details necessary to complete transfers.
• Game Providers: Casino game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft) receive anonymized or pseudonymized gameplay data to operate their games. They do not receive your personally identifiable information unless required for progressive jackpot verification.
• KYC Verification Services: Third-party identity verification specialists receive your submitted documents to verify authenticity and check against fraud databases. These providers are bound by strict confidentiality agreements.
• Customer Support Tools: Live chat and helpdesk software providers process your support conversations to enable our customer service team to assist you effectively.
• Cloud Hosting Providers: Infrastructure providers host our servers and databases, storing encrypted copies of your data in secure data centers.

All third-party service providers are contractually obligated to protect your data, use it only for the specific purposes we authorize, and comply with applicable data protection laws.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government investigations
• Enforce our Terms and Conditions and investigate potential violations
• Protect the rights, property, and safety of oribet, our users, or the public
• Cooperate with law enforcement agencies investigating fraud, money laundering, or other illegal activities
• Respond to regulatory inquiries from gaming authorities or financial regulators

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email and/or prominent notice on our website.

4.4 With Your Consent

We may share your personal information for purposes not covered in this Privacy Policy with your explicit consent. For example, if you participate in a promotional event that requires sharing winner information publicly, we will request your permission before disclosure.

5. Data Security Measures

oribet employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

5.1 Encryption Technologies

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption – the same standard used by major Indonesian banks like BCA and Mandiri for online banking.
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using AES-256 encryption algorithms, ensuring that even if unauthorized access occurred, the data would be unreadable.
• Payment Data Security: Financial information (bank account numbers, transaction details) is tokenized and stored in PCI-DSS compliant systems, minimizing the risk of payment data breaches.

5.2 Access Controls and Authentication

• Multi-factor authentication (MFA) for administrative access to internal systems
• Role-based access controls ensuring employees can only access data necessary for their job functions
• Regular access reviews and immediate revocation of credentials for departing employees
• Strong password requirements for all user accounts (minimum length, complexity requirements)

5.3 Network Security

• Advanced firewall protection and intrusion detection systems (IDS) monitoring for suspicious activity
• DDoS (Distributed Denial of Service) mitigation services protecting against cyber attacks
• Regular vulnerability assessments and penetration testing by independent security firms
• Secure data centers with physical security controls, backup power, and redundant network connections

5.4 Operational Security Practices

• Regular security training for all employees handling personal data
• Incident response procedures for rapid detection and containment of security breaches
• Automated security monitoring and alerting systems operating 24/7
• Regular software updates and security patches to address known vulnerabilities

Despite our robust security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account.

6. Data Retention

oribet retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Account Data

While your account is active, we retain all personal information, transaction history, and account data to provide ongoing services, maintain security, and comply with regulatory requirements.

6.2 Closed Account Data

After voluntary account closure or termination by oribet, we retain certain information for legal and regulatory compliance purposes:

6.3 Legal Hold Exceptions

If your account or data becomes subject to a legal investigation, court order, or regulatory inquiry, we will retain relevant information beyond the standard retention periods until the legal matter is resolved.

6.4 Anonymization and Deletion

After the applicable retention period expires, we either securely delete your personal information or anonymize it so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis, research, and business intelligence purposes without identifying individual users.

7. Your Privacy Rights

As an oribet user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your oribet account dashboard. For a comprehensive data export, contact our privacy team at [email protected]. We will provide the requested information within 30 days in a commonly used electronic format.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account details directly through your account settings. For changes to verified information (name, date of birth, address), you may need to submit supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, this right is not absolute – we may be required to retain certain information for legal compliance, fraud prevention, or dispute resolution purposes as outlined in Section 6 (Data Retention).

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in specific situations, such as when you contest the accuracy of the data or when you have objected to processing but we are verifying whether we have legitimate grounds to continue processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider. This applies to information you provided to us and that we process automatically with your consent or to fulfill our contract with you.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in promotional emails, adjusting your communication preferences in your account settings, or contacting customer support.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact our privacy team at [email protected] with your request. We may ask you to verify your identity before processing your request to ensure account security. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

oribet uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve site functionality. Cookies do not contain personally identifiable information and cannot access other files on your device.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality including account login, security features, and navigation. These cookies cannot be disabled without breaking core platform features.
• Performance Cookies: Collect anonymous information about how you use our site (pages visited, time spent, errors encountered) to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language selection, display settings, and favorite games to provide a personalized experience.
• Analytics Cookies: Help us understand user behavior patterns, popular features, and areas for improvement through aggregated usage statistics.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the oribet platform, and some functionality may not work correctly. To manage cookies, access your browser's settings menu (typically found under Privacy or Security options).

8.4 Third-Party Cookies

Some cookies on our site are set by third-party service providers (analytics tools, game providers). These third parties have their own privacy policies governing the use of cookies and tracking data.

9. Third-Party Services

The oribet platform integrates with various third-party services to provide complete betting and gaming functionality. These third-party services have their own privacy policies and data practices:

9.1 Game Providers

Casino games (slots, live dealer, table games) are provided by third-party developers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Habanero. When you play these games, limited data (username, bet amounts, game results) is shared with the provider to operate the game. These providers are subject to their own privacy policies and gaming licenses.

9.2 Payment Processors

Deposits and withdrawals are processed through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These financial institutions process your transactions according to their own privacy policies and Indonesian banking regulations. oribet does not store complete credit card numbers or bank account passwords.

9.3 Analytics Services

We use analytics tools to understand platform usage and improve user experience. These services collect anonymized data about your visits, including pages viewed, time spent, and device information. Analytics providers are bound by strict data processing agreements.

9.4 Communication Tools

Customer support services (live chat, email, WhatsApp) may be provided through third-party platforms. Support conversations are processed by these providers to enable communication between you and our support team. All support providers are contractually obligated to protect your data.

oribet is not responsible for the privacy practices of these third-party services. We recommend reviewing their respective privacy policies to understand how they handle your information.

10. International Data Transfers

oribet operates internationally and may transfer, store, and process your personal information in countries outside of Indonesia, including jurisdictions where our servers, service providers, or business partners are located.

When we transfer your personal data internationally, we take appropriate safeguards to ensure your data remains protected according to this Privacy Policy and applicable data protection laws. These safeguards include:

• Standard contractual clauses approved by data protection authorities
• Selecting service providers in jurisdictions with adequate data protection frameworks
• Implementing technical and organizational security measures regardless of data location
• Ensuring all data processors are contractually obligated to protect your information

By using oribet services, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia as described in this Privacy Policy.

11. Changes to This Privacy Policy

oribet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.

We will notify you of material changes to this Privacy Policy through one or more of the following methods:

• Prominent notice on the oribet website homepage
• Email notification to your registered email address
• In-app notification when you next log into your account
• Update to the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of oribet services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how oribet handles your personal information, please contact our dedicated privacy team:

Privacy Inquiries:

Email: [email protected]

Response Time: We aim to respond to all privacy-related inquiries within 5 business days.

General Customer Support:

• Email: [email protected]
• Live Chat: Available 24/7 through the website (click the chat icon at the bottom-right of any page)
• WhatsApp: +62 812 3456 7890 (text only, 08:00-24:00 WIB daily)

Data Protection Officer: For formal privacy complaints or data protection concerns, you may contact our Data Protection Officer at [email protected].

Mailing Address: For formal written correspondence regarding privacy matters, please use the contact information provided through our customer support channels. Due to the international nature of our operations, we do not maintain a physical mailing address for general correspondence.